This page describes how Upstate NY Backflow, LLC ("we", "us", "our") collects and uses information when you visit our website or request a service.
Information we collect
When you submit an estimate request, we collect your name, phone number, email address, service address, and details about the service you need. We use this information only to respond to your request and provide the service.
How we use your information
We use your information to contact you about your service request, schedule appointments, provide estimates, and communicate about work in progress. When your backflow device passes inspection, we may submit the report on your behalf to your local Water Authority.
Information sharing
We do not sell your personal information. We share information only as required to complete your service, such as submitting a passing report to your Water Authority, or where required by law.
Data retention
We retain service records as long as needed to service your account and satisfy applicable recordkeeping requirements.
Your choices
You may contact us at any time to request access, correction, or deletion of your personal information, subject to legal recordkeeping requirements.
Contact
Questions about this policy can be sent to upstatenybackflow@gmail.com or by phone at (585) 202-3297.